Explore webinars below related to the following topics:

Business Acumen 101

Business Acumen 101: Modernizing Your Community Based Business in a Changing Environment. “Where your mission meets the road”
  • Understand what is meant by the term “Business Acumen”
  • Introduction to the Disability Network Business Acumen Grant
  • Understand what this work means to you as a CBO
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​Are We Saying the Same Thing? The Language of Long Term Services and Supports and Managed Care
  • Recognize the business terminology used in managed care
  • Understand how the terminology used in integrated care/service systems relate to long term services and supports
  • Gain an understanding of common business terminology
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From Mission to Fruition: Developing your Relationships with Payers
  • Gain tips from the experiences of disability CBOs
  • Understand how to align your services with payer goals
  • Understand how you can maximize your partnerships with health plans
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​What CBOs Need to Know: Managed Long-Term Services and Supports (MLTSS)
  • Understand what is Managed Care
  • Review Federal Authorities and Rules Governing MLTSS
  • Describe how Community Based Organizations, States, and Health Plans can work together
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​Are They Buying What You're Selling? An Inside Look at What Health Plans Need from Community Based Organizations
  • Understand what health plans look for when working with CBOs
  • Understand how you may maximize your partnerships with health plans
  • Understand where CBO and health plan goals align
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Business Acumen Toolkit

Business Acumen: Tools to Help You Succeed!
  • Understand what CBOs, MCOs and states see as critical in payer/provider relationships
  • Become familiar with concepts that will be addressed in the HCBS Business Acumen Toolkit
  • Identify strengths and weaknesses in your own organization
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Information to Action: Strategic Planning and Change Management​​
  • Understand how to use the data collected through an environmental scan and SWOT analysis to inform your organizations strategic plan
  • Understand how different business tools can be used to help inform your organizational change and operational decisions
  • Identify how your business intelligence can be used to communicate strategic direction to staff and others
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Planning to Plan? Tools to Use to Help You Better Understand your Current Business Environment
  • Understand key elements to collect during an environmental scan
  • Understand how to use that information in a SWOT analysis
  • Understand how to use stakeholder engagement in your business strategy
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Execute Your Plan: Developing Relationships with Potential Payers and Community Partners
  • Understand how to identify the right people to talk to
  • Understand what to bring to the table and how to adapt to needs
  • Understand how to become a trusted partner
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Strategy Development: Use National Data to Inform Your Work- How to Use the National Core Indicators and National Core Indicators - Aging and Disabilities to Develop Contracting Strategies
  • Understand what the National Core Indicators and National Core Indicators – Aging and Disabilities are.
  • Understand how to use data from the National Core Indicators and National Core Indicators - Aging and Disabilities to develop contracting strategies.
  • Understand how to present your proposal to the health plans in your communities.
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Translating Data into Better Outcomes: Practical Approaches to Using Data to Facilitate Change
  • Understand how to implement data metrics and dashboards to support organizational decision-making
  • Understand approaches that enable staff at all levels to easily participate and understand in data-driven strategies;
  • Learn about approaches to using data in a way that are easily managed within the organization without the need for outside consultants or expensive computer software.
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MLTSS for People with Intellectual and Developmental Disabilities: Strategies for Success
  • Understand the history of consumer advocacy in the I/DD community
  • Identify the lifecycle phases of an MLTSS program
  • Learn about successful practices in each phase
  • Understand the opportunities for Community Based Organizations in MLTSS programs for people with I/DD
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Building the Framework for IDD Quality Measures
  • Understand how states, plans and community based organizations view value-based reimbursement
  • Understand what characteristics are defined as key quality indicators for the IDD population
  • Learn about successful practices in each phase
  • Understand how your CBO can impact quality
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Step 1: Prepare. Understand the Business Environment and Your Place Within It
  • Understand how an environmental scan and SWOT analysis can inform your organization's strategic planning efforts
  • Understand how to identify champions for your work
  • Understand themes identified by the HCBS Business Acumen Center’s Business Development Learning Collaborative
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Collaborating to Address HCBS Workforce Challenges in MLTSS Programs
  • Understand how accessibility and use of data can address workforce challenges via network adequacy
  • Understand how accessibility and use of data can address workforce challenges via rates and reimbursement 
  • Understand how accessibility and use of data can address workforce challenges via quality standards
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Growth and Development: Capitalize on New Business Opportunities
  • Understand how to assess and monitor your organizations financial health.
  • Understand how to determine the cost of your services.
  • Understand how to prepare for contract discussions.
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Step 2: Plan- Use Business Intelligence to Build Your Strategic Plan
  • Understand how to analyze the results of your environmental scan and SWOT analysis 
  • Understand how to prioritize your goals and strategies
  • Understand how to organize your Strategic and Operational plans
  • Understand how to manage the process
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Holding the Course: Stabilizing Business Operations
  • Understand efforts CBOs can make to stabilize their workforce
  • Understand how CBOs can monitor their programs to enhance business process efficiency.
  • Understand how the NCI Staff Stability Survey can be used to evaluate the stability and characteristics of the direct support professional workforce.
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Monitor, Evaluate and Respond: Use Measurement to Demonstrate Performance
  • Understand the differences between structure, process and outcome measures.
  • Understand how CBOs can impact measures health plans use to demonstrate performance.
  • Understand the current status and direction of measurement for long term services and supports.
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Stories from the Field

Stories from the Field: Lessons of sharing from the Disability Network Business Acumen Learning Collaborative
  • Understand how state teams comprised of state staff, CBOs and health plans have collaborated together to address state-specific issues.
  • Understand how they advanced solutions to their challenges following consultation with other state teams.
  • Understand how your organizations experiences can be shared with and used by other CBOs.
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Supporting Community Based Organizations in their Move to Managed Care: One Health Plan’s Experience
  • Learn about the implementation of MLTSS for people with I/DD from a managed care perspective 
  • Learn how Managed Care Entities (MCEs) can support CBOs to be successful in an MLTSS environment
  • Understand how one national health plan views the value of MLTSS for people with I/DD 
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Independent Practice Associations: 
What are they? How do they work? And will they benefit me?
  • Understand the basics of Independent Practice Associations, including the pros and cons offered to CBOs
  • Learn about the reasons for forming an IPA and the benefits it might offer
  • Explore the challenges, successes, and lessons learned while developing and implementing an IPA
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Adapting to the Environment: How One Organization Maximized Opportunity
  • Understand the components of an environmental scan
  • Understand how to adapt current expertise to fill a need
  • Understand how to intersect business goals with client outcomes
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It's Never Too Late to Change: How One Organization Embraced Opportunity​
  • Understand how new populations can fit with existing service lines
  • Understand how to build a culture that embraces change
  • Understand how to meet contractual obligations through data and outcome management
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Improve Quality: Improve Relationships
  • Understand how a specific quality management program can improve outcomes for individuals
  • Understand how to incorporate clinical tools, resources and language in your community-based organization
  • Understand how to use this program and tools in your relationships with payers of health care services
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