State Team Members
Organizations contracted to provide relocation services:
- ARCIL: Cynthia Cook, CFO and Jack Stratton, Deputy Director
- LIFE, Inc.: Michelle Crain, M.A., Executive Director
- COIL/ Center on Independent Living: Barry Floyd, Executive Director
- Coalition for Barrier Free Living/Houston Center for Independent Living, Inc. (HCIL): Paula Robinson
- Coastal Bend Center for Independent Living (CBCIL): Judy Telge, Director of Development Mobility Options
- North Central Texas Council of Governments (NCTCOG): Doni Green, Director of Aging Programs
- Dennis Borel, Executive Director, CTD/Coalition of Texans with Disabilities
- Susan Murphree, Sr. Policy Specialist, Disability Rights Texas (DRT)
- Julie Garcia, President Star+Plus Program, United Health Care
- Jody MacDonald, RN BN, Clinical Manager - STAR+PLUS MFP Team, United Healthcare Community Plan of Texas
- Yvette Wolfe, Star+Plus Waiver Health Services Director, United Health Care
- Caren Zysk RN, CRRN, CCM, Director of Healthcare Services, Molina Healthcare
- Fannie Cotton, Project Lead, Relocation Services
- Elizabeth Jones, Project Director, Money Follows the Person
- Joyce Pohlman, Assistant Project Director, Money Follows the Person
Achievements & Successes, as of August 2018
- Improved understanding among members about having common goals.
- Agreement on Aim statement.
- Agreement on priority areas for focus.
- Agreement on the scope of work developed collaboratively by the MCOs and organizations contracted to provide relocation.
- Agreement on standard performance data to be collected monthly and be reported quarterly.
- Organizations contracted to provide relocation are taking greater ownership of process.
- Organizations contracted to provide relocation obtained pro bono legal assistance to review and recommend changes to future contracts for more consistency and clarity.
Lessons Learned, as of January 2018
- The process of transitioning individuals from institution to community is unique for each individual and there is no such thing as a “simple” relocation.
- Contracts with MCOs should have clear and concise deliverables and a common scope of work.
- Standard contract templates used by MCOs have clauses that are not always applicable to or feasible for CBOs.
- It is important to have coordination and communication between MCO contracting team and MCO program and policy staff who were on the transition planning team.
- The transition to managed care requires ongoing communication and commitment to relationship building.
- It is important to have the right people at the table at the appropriate time; i.e. CBO financial staff need to be involved in pricing discussions.
- A standardized data collection template is necessary to collect meaningful information for pricing relocation activities.
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